Unfortunately it can happen that a product is not entirely what you had in mind. It is possible to return your order (at your own expense), provided it meets the following return conditions:
- Products may only be returned if they are unopened, unused and undamaged. Products may therefore not be removed from the packaging.
- Products for which no refund or replacement is given for health and hygiene reasons are: skin care products, body care products, makeup and other cosmetics whose seal has been broken.
- The eyelashes must not have been removed from the tray.
- The product must be returned within 14 calendar days of receiving the order.
PLEASE NOTE! Discounted items cannot be exchanged or returned.
Does your return meet all conditions? Complete the return form below and add it to your return shipment.
We must have received the return within 14 calendar days. The return shipment is always the risk of the sender. iLashed is not liable for damaged or lost returns. Also ensure that the shipment has sufficient postage. If a package is not returned prepaid, we unfortunately cannot accept the package.
Upon receipt, the returned products are carefully checked whether they are indeed unused and opened. The return will be refused if it does not meet the return conditions.
You will receive an e-mail confirmation when the return has been accepted. If the products have been returned correctly, we will refund the purchase amount to your account number within 7 days.
CAN I RETURN MY ORDER?
iLashed Strevelsweg 700 UNIT 303-C2050 3083 AS Rotterdam Netherlands
As a customer, you will be liable for the return costs. These costs will vary per state or country. Don’t forget to obtain and keep your postage receipt until you have been fully refunded, in case your return gets lost on its way back to us. Please note: do not forget to fill out and enclose the return form, as we won’t be able to process your return otherwise!
WHAT IF I DON'T HAVE A RETURN FORM?
Order number Article codes of the items you are returning Reason of your return
WHAT IS YOUR RETURN POLICY?
WHAT IS THE RETURN PERIOD?
CAN I EXCHANGE MY ORDER FOR A DIFFERENT ITEM?
WHAT IS THE RETURN ADDRESS?
1069 CD Amsterdam
HAVE YOU RECEIVED MY RETURN?
WHEN WILL I RECEIVE A REFUND?
WHAT ARE THE RETURN COSTS?